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Checkout & payment

Choose a pickup store, review your items and total, then continue to Stripe Checkout. Eligible debit and credit cards are entered on Stripe’s hosted payment page. Apple Pay appears there when supported by your device, browser and Stripe. Kalim does not ask you to type a full card number into the Kalims order form or this website.

The checkout screen identifies whether a payment is a test or a live charge. The order is sent to the selected store after payment is confirmed. A 100% discount test order does not charge a card.

Changes, cancellations & refunds

You can cancel an order that is still awaiting payment in Kalims. Once payment is confirmed and the order has been sent to the store, the app does not provide self-cancellation. If you need to change an order or ask about a charge or refund, contact the store promptly or email info@kalimcoffee.ca with your order number. We review requests against the order and payment records and respond with the available options.

Your information

Kalim uses your account email, name, optional phone number, selected store and order details to manage pickup, order status and support. Order and profile data are held in Kalim’s Firebase project. Stripe handles card entry and payment processing; Kalim’s order records contain payment status and references, not your full card number.

Choosing “Find nearest store” asks your device for location to suggest a pickup store. You can choose a store manually instead. Voice ordering is optional: recognized words suggest a menu item for you to review before adding it to your bag. Speech recognition may use your device or browser provider, so avoid speaking sensitive information.